Terms of Service

You are renting equipment, not buying it. The totes, lids and dollies stay our property for the whole rental and come back to us at the end of it.

Each package lists how many totes and dollies it includes and how long the rental runs. We deliver clean, ready to use equipment. If anything arrives damaged or dirty, tell us the same day and we will replace it.

Payment is taken when you book, not on delivery. That is what reserves the equipment for your dates: an unpaid booking is not a reservation, and during busy weeks the difference decides who gets totes.

Card payments are processed by Stripe. We never see or store your full card number.

Stripe keeps your card on file after you book, and you agree to that on their payment page. We use it for two things and nothing else: extra time if you ask to extend, and replacement costs if equipment comes back damaged or does not come back at all. We tell you the amount before we charge it, every time.

Prices on our packages page are before tax. KY sales tax of 6% is added at checkout and shown on your receipt. The same tax applies to extensions and to any replacement or damage charge, because those are taxable sales too.

The total shown at checkout is what you pay. Delivery and pickup are included everywhere we serve.

Cancel more than 48 hours before your delivery date and we refund you in full.

Inside 48 hours the equipment is already assigned to your route, so we handle those case by case. Contact us and we will work it out with you rather than apply a blanket rule.

If we cancel, for weather, a vehicle problem, or anything else on our side, you get a full refund regardless of timing.

We deliver and collect within our service area: Lexington, Fayette County, Georgetown, Nicholasville, Versailles, Frankfort. Addresses outside it may still be possible, but not at the free delivery price. Ask us for a quote.

Someone does not have to be home. If nobody will be there, leave delivery notes when you book telling us where to put the equipment, and understand that anything left outside is left at your risk.

If you are moving, you can give us a different address for pickup than for delivery when you book. Tell us before your pickup date if that address changes.

If we cannot reach the equipment on the scheduled pickup day, because of a locked gate, a missed arrangement, or the totes not being where we were told, we may charge for the extra trip.

Use the totes for household and office goods. Do not use them for anything hazardous, flammable, perishable, or biologically contaminated, and do not use them to move animals.

Do not overload them. They are strong, but a tote packed past the point where one person can lift it safely is likely to be damaged and likely to hurt somebody.

Return them empty and reasonably clean. Normal dirt from a move is expected and we handle it. Paint, oil, pet waste and similar are not.

Do not write on, drill, cut, or apply anything to the equipment that will not come off cleanly.

The dolly and any hand truck are wheeled equipment. You use them at your own risk and you are responsible for using them safely.

Do not load them beyond what you can control. A loaded hand truck is heavy, it can tip, and it can run away from you on a slope.

Take particular care on stairs, ramps, curbs, wet ground and in elevators. If a load feels unsafe on stairs, carry it instead or ask somebody to help.

Keep children away from loaded equipment, and do not let anybody ride on it.

Check the equipment when it arrives. If a wheel, handle or frame looks damaged, do not use it. Tell us and we will replace it.

You are responsible for the equipment from delivery until we collect it, including against theft.

If equipment is damaged beyond normal wear, lost, or not returned, we charge replacement cost: $15 per tote, including its lid, $30 per dolly and $100 per hand truck. We will tell you the amount before charging it, not after.

If you keep the equipment past your end date without extending, we may charge the extension rate shown for your package for the additional time.

You can extend at any point before your totes are due back. Contact us and we will confirm the new dates and rate, then charge the card you booked with. We will always tell you the amount first.

We usually email a couple of days before your rental ends to ask whether you need longer. Extending early is easier for both of us, because your totes may already be promised to someone else the following week.

Somebody may give you a gift credit for a rental, usually a real estate agent giving it to a client. The credit entitles whoever holds it to the package named on the card, on dates they choose, subject to what we have available. It is not a discount and there is nothing further to pay for the rental itself.

A credit is transferable and does not expire. If you are not going to use it, you can pass it to somebody else and it will still work.

Credits have no cash value and cannot be exchanged for money. Unredeemed credits are not refundable to the person who bought them, which is the other side of them never expiring: the value stays available indefinitely rather than being returned.

If you redeem a credit, these terms apply to you and not to whoever gave it to you. You put a card on file when you book, exactly as any other customer does, and you are the one responsible for returning the equipment, for any damage or loss, and for any extension you ask for. We will always tell you an amount before charging it.

Sales tax of 6% was paid by the purchaser when the credits were bought, so redeeming one costs you nothing at all.

If we cannot serve your dates or your address, contact us. A credit is not lost because a particular week is full.

We rent containers. We do not pack them, load them, or transport your belongings, and we are not responsible for what you put inside them or for what happens to it.

Pack valuables, documents and irreplaceable items yourself and keep them with you. Do not put them in rented equipment.

Nothing in these terms limits any liability that cannot lawfully be limited.

We may update these terms. The version that applies to your rental is the one published when you booked, so a later change does not alter a booking you have already made.

Questions about these terms, or about a booking, go to hello@kytoteco.com or 859-800-3211. A real person reads them.